Privacy Policy
Privacy Policy
1. Information We Collect
1.1 Information You Voluntarily Provide
When you contact us or submit inquiries through our website, we may collect:
- Name
- Company name
- Email address
- Phone number / WhatsApp / WeChat or other contact details
- Country or region
- Inquiry details, product requirements, specifications, and uploaded files
This information is typically collected through:
- Website inquiry forms (contact forms or popup forms)
- Direct email communications
1.2 Information Collected Automatically
When you visit our website, certain technical and usage information may be collected automatically, including but not limited to:
- IP address (anonymized where applicable)
- Browser type and version
- Device type (PC, mobile, tablet)
- Operating system
- Pages visited, session duration, referral sources, and general interaction data
2. Purpose and Legal Basis for Processing
We collect and use your information only for legitimate business purposes, including:
- Responding to inquiries and quotation requests
- Providing technical information, samples, or product documentation
- Improving website structure, content, and user experience
- Analyzing website traffic and user behavior for SEO and marketing optimization
- Establishing and maintaining B2B commercial relationships
Where required by applicable laws (such as GDPR), we process personal data based on one or more of the following legal bases:
- Your consent
- Performance of a contract or pre-contractual communication
- Our legitimate business interests (such as website optimization and security)
- Compliance with legal obligations
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to ensure proper functionality and to analyze website performance. These technologies are used to:
- Measure website traffic and usage statistics
- Understand visitor behavior and interaction patterns
- Improve website performance, speed, and layout
4. Third-Party Services
We may use trusted third-party services to support website operation, analytics, and marketing, including:
- Google Analytics (GA4)
- Google Search Console
- Google Ads (if applicable)
- Microsoft Clarity
- Website hosting, security, and CDN service providers
5. Information Sharing and Disclosure
We are committed to protecting your data and ensure that:
- We do not sell, rent, or trade personal information
- We do not disclose personal information to unrelated third parties
Personal information may be disclosed only in the following circumstances:
- With your explicit consent
- To comply with applicable laws, regulations, or lawful government requests
- To protect our legal rights, website security, or prevent fraud and cyber threats
6. Data Storage and Security
We implement reasonable technical and organizational measures to safeguard personal information, including:
- Secure servers and encrypted data transmission where applicable
- Access control and limited internal data access
- Measures to prevent unauthorized access, alteration, disclosure, or loss of data
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request confirmation of whether we process your personal data
- Access, correct, or update your personal information
- Request deletion or restriction of processing, subject to legal obligations
- Withdraw consent where processing is based on consent
9. Children’s Information
10. Changes to This Privacy Policy
11. Contact Information
Company Name: E-Metal
Email: manager@epai-stainless.com
Website: https://epai-stainless.com